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Shipping & Returns

DOMESTIC ORDERS
Shipped via the carrier of your choice through our cart system.
If you wish to track your order please login to the back end panel or contact us via phone.
Please allow 1 day for processing as orders placed before 1pm are usually shipped the same day.

Time frame on standard shipping on domestic orders 2 to 4 days from date of purchase.
Weekends (Saturday, and Sunday) Do not count as "shipping" days however items may still be delivered on Saturdays or Sundays dependent on mail carriers policies.

Please email helpdesk@TrainingMask.com and we will be sure to get your questions or concerns answered.
We strive to ship out orders the same day they come in, if your order comes in before 1pm EST


RETURNS
In the unlikely situation that you wish to return your goods under the Distance Selling Regulations, we will accept the return of goods sent back to us within 30 days of receipt. A refund will be given only within a 30 day window of purchase date. No returns will be accepted after 90 days from purchase date. All "refunded" items must have been purchased from TrainingMask.com we do not offer refunds for our products from a 3rd party seller.

Items are returned in their original condition including tags & packaging, we will refund you the amount in you have paid for those said items, or offer you an alternative product of similar or better value as a replacement. Customer will be responsible for the payment of the return postage of the unwanted goods and our original postage costs to you. Refunds on items with which had Free Delivery will be charged the normal delivery costs once goods are returned. We are not able to accept the return of opened and/or part used goods.


COUPON CODES
Discounts or any other direct offers may not apply to TrainingMask.com or the offering of discounted items such as coupon codes, international shipping codes, or free shipping. TrainingMask reserves the right to change the offerings at any given time.

Please email us the with any returns questions you may have.
Please include your invoice # and the items you would like to return.

We recommend that all returns are sent by recorded delivery for your safety.
We will not take responsibility for returned items if they are lost in the post.

Items that are on sale can be returned if the size does not fit, however we cannot offer refunds on any items that have been marked on sale or discounted and customer is due to pay shipping charges of sending it back out.


COUPON CODE BUILDING
Coupon codes, Discounts or any other direct offer may not apply to TrainingMask.com or the offering of discounted items such as coupon code + free shipping.
TrainingMask reserves the right to change the offerings at any given time.
Dual/Double or bundling coupons will not apply as a combined discount.
We offer the best discount available however bundling is not allowed by our system and we do not honor (conjunctive couponing).

Free shipping can be offered on items within our the domain however in the event of site wide "free shipping" the ability to offer deeper discounts may not be given by our cart system.

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