Where do you ship?

We currently ship worldwide with exception of: Belarus , Bonaire, Saint Eustatius and Saba, Guam, Jersey, Marshall Islands, Mauritania, Micronesia, Northern Mariana Islands, Palau, Puerto Rico, Russia, Ukraine, Zimbabwe and other countries NOT listed on the shipping table below. We look forward to offering world-wide shipping options soon.

How long does shipping take?

Our standard processing time for orders typically ranges from 1 to 3 business days. The delivery time within the United States may vary depending on the shipping method you choose during checkout, with a maximum delivery period of up to 8 business days. For international orders, the delivery timeframe can extend up to 12 business days. Please refer to the table below for estimated transit times by country. Keep in mind that these transit times are approximate and are calculated based on business days.

How do I track my order?

Once your order has been shipped, you will receive a tracking link as well as periodic status updates. Additionally, as your package approaches its destination, we will keep you informed with shipment updates.

Does TrainingMask offer free shipping?

To qualify for free shipping to select countries, your order subtotal must meet or exceed the specified free shipping threshold, taking into account any applicable discounts. Please note that this free shipping offer is applicable only to specific countries.

When will my order ship?

1-3 Business days,

Weekends are non-business days.

Where do orders ship from?

Northern Michigan

My package shows delivered but I did not receive it?

From time to time, carriers may mistakenly label a package as "delivered" when it actually arrives a few days later. If your package hasn't appeared within one or two days of receiving the delivery confirmation, please reach out to us. We'll work with the carrier to resolve the issue.

Shipping Protection


What are Duties/Taxes when I purchase from TrainingMask?

Can I pre-pay duties & taxes?

I prepaid my duties & taxes, but have been charged more fees for delivery?


Can I change or cancel my order?

When will my payment be refunded for a canceled order?


Where do I apply my discount code?

I forgot to apply for my discount, can you help me?

My promo code is not working, can you help me?

Does my promo code have exclusions?

Do you offer military, first responder or teacher discounts?


If there is an issue with any product within your order:

I am not satisfied with the TrainingMask products


Which payment types do you accept?

Do you offer "Buy Now Pay Later" payment options?

Do you accept Visa/MC or Amex gift cards?

Are there any surcharges?


Can I return a sale item?

Orders eligible for a return cannot be purchased from any other exchange or out of the 30 days purchase window, with the exception of items purchased directly from Any items from other exchanged are as Final Sale (those Final Sale items will NOT be eligible for a return or exchange).

Can I return an opened item?

We offer a risk-free 30-day window for returns and exchanges on all our products, excluding items marked as final sale. To be eligible for a return or exchange, items must be in their original, unworn (except for trying on), unwashed, and unaltered condition, and must be returned in their original packaging.

Returning items within the United States is hassle-free and complimentary. The buyer is required to pay for the return of the shipment. Shipping from TrainingMask to buyer will also be non-refundable

I want to exchanging an item, when will I receive my exchange?

After we receive the items for your return, our system will initiate the processing of your replacement exchange order (applicable to US returns only). You will be notified via an automated email once your exchange has been successfully processed.

I want return an item for a refund, when will I receive my refund? For how much will the refund be?

We offer a risk-free 30-day window for returns and exchanges on all our products, excluding items marked as Final Sale. To be eligible for a return or exchange, items must be in their original, unworn (except for trying on), unwashed, and unaltered condition, and must be returned in their original packaging.

Returning items within the United States is hassle-free and complimentary. The buyer is required to pay for return of shipment. Shipping from TrainingMask to buyer will also be non-refundable

  • Training Mask Terms of Service: Understand Our Policies and User Obligations -

    This website is operated by TrainingMask LLC ("TrainingMask"). Throughout the site, the terms "we," "us," and "our" refer to TrainingMask. TrainingMask offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

    By visiting our site and/or purchasing something from us, you engage in our services (collectively, the "Service") and agree to be bound by the following terms and conditions (referred to herein as "Terms of Service" or "Terms"), including those additional terms and conditions and policies incorporated by reference herein, including but not limited to via hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

    Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Service. If these Terms of Service are considered an offer, acceptance is expressly limited to the acceptance of these Terms of Service.

    TrainingMask may modify, revise, and/or add or remove features of, services of, and/or items for sale via the Service at its sole discretion, without notice to you.

    Any such additions, revisions, removals, and/or modifications shall also be subject to the Terms of Service.


    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

    You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

    You must not transmit any worms or viruses or any code of a destructive nature.

    Should you breach any condition of these Terms, TrainingMask may immediately terminate the provision of any Service to you, and any of your open orders, at its sole discretion.


    We reserve the right to refuse service to anyone for any reason at any time.

    You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

    You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

    TrainingMask may, at its sole discretion, terminate or suspend your access to the Service at any time without notice if it determines, in its sole discretion, that you are in violation of any of these Terms.

    All amounts due will immediately accelerate, and you will remain liable for all amounts due up to and including the date of termination or suspension.


    We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. The material provided herein is "as-is" without warranty of any kind, and any reliance on the material on this site is at your own risk.

    This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


    Prices for our products and the Service are subject to change without notice.

    We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

    We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.


    Products or Services may have limited quantities. Products may be returned only with a supplied RMA#.

    All sales are final thirty (30) days after the order.

    All returns and exchanges are subject to our Refund Policy, which is hereby incorporated by reference and can be found here.

    We have made every effort to display as accurately as possible the colors and images of our products that appear on the store. We cannot guarantee that any computer monitor's display of any color will be accurate.

    We reserve the right but are not obligated to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

    All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

    Any offer for any product or Service made on this site is void where prohibited.

    We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected.


    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

    In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

    We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

    You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

    You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

    For more detail, please review our Returns Policy.


    We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

    You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

    Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

    We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


    Certain content, products, and services available via our Service may include materials from third parties.

    Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

    We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

    Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.


    If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us you send comments, creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "Comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you send or otherwise make available to us. We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments.

    We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

    You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right.

    You further agree that your Comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

    You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third party and have no obligation to verify the accuracy thereof.


    Your submission of personal information through the store is governed by our Privacy Policy, which is hereby incorporated by reference herein. Our Privacy Policy can be viewed at the following link:


    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

    We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.

    No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.


    In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

    We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

    You shall not resell any of the products or use the Services for any commercial, non-personal purpose.


    We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

    We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

    You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

    You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

    In no case shall TrainingMask LLC, our directors, officers, managers, members, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.

    Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

    TrainingMask LLC, its directors, officers, managers, members, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensors' total aggregate liability arising from or related to the Service shall be limited to all amounts actually received by TrainingMask LLC from you in the six (6) month period preceding the event giving rise to the liability.


    You agree to indemnify, defend, and hold harmless TrainingMask LLC and our parent, subsidiaries, affiliates, partners, officers, managers, members, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third party.


    In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any other remaining provisions.


    The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms of Service for all purposes.

    These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us in writing that you no longer wish to use our Service, or when you cease using our site.


    The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

    These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service and/or the purchase of products offered thereby, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

    Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

    The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


    These Terms of Service and any separate agreements whereby we provide you Service shall be governed by and construed in accordance with the laws of the State of Michigan. Any and all claims will be resolved by binding arbitration, rather than in court.

    This includes any claims you assert against us, our subsidiaries, users, or any companies offering products or services through us (which are beneficiaries of this arbitration agreement).

    Arbitrations will be conducted by the American Arbitration Association (AAA) under its rules in the State of California.

    Any and all proceedings to resolve claims will be conducted only on an individual basis and not in a class, consolidated, or representative action.

    If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial.

    An arbitration decision may be confirmed by any court with competent jurisdiction.


    You can review the most current version of the Terms of Service at any time at this page.

    We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

    It is your responsibility to check our website periodically for changes.

    Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


    Questions about the Terms of Service should be sent to us at